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Technical and User Support

Technical support for Raverus products is available to all pre-sale and post-sale customers and it’s free of charge. Technical support at Raverus is always provided on a best effort basis. In other words, we put all of our efforts to answer quickly and accurately to all support requests. If you’re having a problem we recommend that initially you check out our searchable knowledgebase.
Self Service Center: 24/7 User Support
Have a question?
  • Submit incident tickets and check status of existing trouble tickets
  • Search knowledgebase, solutions, downloads, documentation, notices, incidents, and FAQs

Easily searchable and well documented best practices and solutions to common problems in an online knowledgebase. Customers can create cases, upload relevant information, search the knowledgebase, and track cases to resolution.

Laboro Documentation
Laboro application, together with its integrated help, is well documented through:
  • User Manual
  • Installation Guide

We suggest you to read the accompanying documentation to familiarize yourself with all application functionalities and get the most of Laboro.



If you would like to contact us directly, please use our Contact Form or send us an e-mail to support@raverus.com.
Remote Access and Support over the Internet
To eliminate the most complicated problems, we use the possibility of connecting to your computer over the Internet. For this type of connection we’re using TeamViewer (more info at www.TeamViewer.com). TeamViewer is a simple tool used around the world that allows you to connect two computers over the Internet.
Connecting to your computer is possible only when TeamViewer is up and running, and after you give permission – (identification number and password) - just before linking the two computers. All actions performed on your computer after it is linked are clearly visible.

                 

Profil tvrtke

Raverus je informatička tvrtka čija su programska rješenja u službi podrške svakodnevnom poslovanju. Blizu 2.500 naših korisnika najbolje potvrđuje korisnost, jednostavnost i inovativnost naših programa.

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